Welcome to Cafe Caribbean! By using our online payment services, you agree to comply with and be bound by the following terms of service. These terms govern your use of online payment methods to purchase goods and services from Cafe Caribbean. Please read them carefully.
Payment Methods
We accept the following payment methods for online transactions:
Visa
Mastercard
Interac
PayPal
American Express (AMEX)
Currency
Payments are accepted in US Dollars (USD) and Canadian Dollars (CAD). Please note that conversion rates may apply if you are paying in a currency different from your primary account currency.
Refund Policy
Refunds will be issued for the full amount of the purchase if requested within 30 days of the transaction date.
To request a refund, customers must provide proof of purchase and the reason for the refund request.
Refunds will be credited back to the original method of payment within 5-10 business days of the approval of the refund.
No refunds will be provided for services used or partially used unless otherwise determined by our customer support team.
In the case of a disputed transaction, customers must first attempt to resolve the issue with us before contacting their bank or payment provider, as this can delay the refund process.
Legal Compliance
We comply with local, national, and international laws regarding online transactions, data protection, and privacy, including GDPR, CCPA, and any other relevant regulations. By using our payment services, you consent to the processing of your personal and financial data in accordance with these laws and regulations.
Our legal obligations include:
Compliance with local, national, and international laws regarding online transactions, data protection, and privacy, including GDPR, CCPA, and other relevant regulations.
Explicit consent for processing personal and financial data in accordance with applicable laws and regulations, including the storage and security of such data.
Adherence to the terms of use specified by the payment gateway or processor being used.
Disclosure of the business’s legal name, contact information, and physical address, for transparency and compliance with consumer protection regulations.
Disclaimer of liability for any damages or losses resulting from unauthorized access, use, or disclosure of personal or financial data, as well as any issues related to the payment processor’s services.
Terms regarding the acceptance of payments in multiple currencies, specifying the conversion rates used and any additional fees that may apply.
Provisions for dispute resolution, including the process for resolving transaction disputes, chargebacks, and customer complaints in compliance with the rules and regulations of the accepted payment methods.
User Responsibilities
By making an online payment, you agree to the following responsibilities:
Ensuring the accuracy of all provided payment and personal information.
Complying with the terms of service set by the payment processor or gateway, as well as our specific policies.
Promptly notify us of any issues or discrepancies related to your online payment transactions.
Understanding and acknowledging any fees, charges, or conversion rates that may apply to your transactions.
Safeguarding your payment and account information to prevent unauthorized use or access.
Contact us first to resolve any disputes or issues with purchases before escalating to your bank or payment provider.
Abiding by all relevant laws and regulations regarding online payments and transactions, including those related to data protection and privacy.
Business Information
Cafe Caribbean is a Caribbean restaurant operating since 2022. For transparency and compliance with legal requirements, our business information is as follows:
Legal Business Name: Cafe Caribbean
Operating Name: Cafe Caribbean
Owners: Pat Ross and Nadine Lewis
Physical Address: 10140 117 St NW, Edmonton AB T5K 1X3, Canada
In the event of any disputes or issues with your online payment transactions, we strive to resolve them efficiently and fairly. We follow the guidelines set by accepted payment methods, as well as our policies, to ensure a satisfactory outcome for all parties involved.
Transaction Disputes and Chargebacks
If you have an issue with a specific transaction, such as being overcharged or not receiving the product/service promised, please contact us first. We will work with you to find a resolution before considering escalation options like chargebacks.
Chargebacks should be used only as
Thank you for choosing Cafe Caribbean. We are committed to providing you with a seamless and secure online payment experience. If you have any questions or concerns about these terms, please contact us directly.
Conclusion
By proceeding with an online payment, you acknowledge that you have read, understood, and agreed to abide by these terms of service. We reserve the right to update or modify these terms at any time, and we will notify you of any significant changes.
